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30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at postmaster@talymera.com.

If your return is accepted, we will provide you with return instructions and the return address. Items sent back to us without first requesting a return will not be accepted.

Please note that customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.

If the item you received is defective, damaged, or incorrect, please contact us as soon as possible after delivery. We will review the issue and, where appropriate, arrange a replacement, refund, or return at no additional return-shipping cost to you.

Damages and Issues

Please inspect your order upon receipt and contact us promptly if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

- Custom-made or personalized products
- Items that have been used, altered, or damaged after delivery
- Gift cards
- Items returned without prior return authorization

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order once your return has been approved.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at postmaster@talymera.com.