الشحن
SHIPPING POLICY
Last updated: September 7, 2026
At Talymera, we aim to make delivery across Saudi Arabia simple and transparent.
This Shipping Policy explains our order processing times, delivery estimates, shipping charges and other important information relating to your order.
1. SHIPPING DESTINATIONS
Talymera currently ships to addresses within the Kingdom of Saudi Arabia.
Please ensure that your full name, mobile number, city, district, street address and any other required delivery information are entered accurately at checkout.
2. FREE SHIPPING ACROSS SAUDI ARABIA
We offer free standard shipping on orders delivered within Saudi Arabia.
There is no separate shipping charge added at checkout for standard delivery.
3. ORDER PROCESSING
Orders are typically processed and prepared for international dispatch within approximately 5 business days after the order is confirmed.
During this period, we prepare your order, complete quality and packing checks, and arrange shipment with our logistics provider.
Once your order has been dispatched, tracking information will be provided when available.
Business days do not include weekends or public holidays.
4. ESTIMATED DELIVERY TIME
After dispatch, delivery to Saudi Arabia typically takes approximately 10 business days.
As a general guide, customers should allow approximately 15 business days from the date of order confirmation for processing and delivery.
Delivery times are estimates and are not guaranteed.
Occasional delays may occur due to carrier operations, customs procedures, public holidays, weather conditions, unusually high shipping volumes or other circumstances outside our reasonable control.
5. DUTIES, VAT AND CUSTOMS
Orders to Saudi Arabia are shipped using a DDP (Delivered Duty Paid) logistics service.
This means applicable import duties, customs clearance charges and VAT associated with the shipment are included in the shipping arrangement.
Customers should not normally be required to pay additional customs duties, import VAT or clearance charges when receiving their order.
If you are unexpectedly asked to make an additional customs-related payment for a Talymera order, please contact us at postmaster@talymera.com before making the payment so that we can review the situation.
6. ORDER TRACKING
Once tracking information becomes available, it may be sent to the email address or contact information provided with your order.
Please allow some time after dispatch for tracking information to become active within the carrier's system.
Tracking updates may occasionally take time to refresh while a shipment is moving between international logistics facilities.
7. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your address, please contact us as soon as possible at:
postmaster@talymera.com
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the shipping process.
Additional costs or delivery problems resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.
8. DELIVERY DELAYS
If your order is taking longer than expected, please first check the tracking information provided with your shipment.
If there has been no meaningful tracking update for an extended period, contact us at postmaster@talymera.com with your order number.
We will review the shipment with our logistics provider and assist where reasonably possible.
9. LOST SHIPMENTS
If tracking indicates that an order may have been lost in transit, please contact us at:
postmaster@talymera.com
We will investigate the shipment with the logistics provider.
Where a shipment is confirmed as lost, we will provide an appropriate resolution, which may include replacement or refund depending on the circumstances and applicable law.
10. DAMAGED ITEMS
Please inspect your order after delivery.
If your product arrives damaged, please contact us as soon as reasonably possible at postmaster@talymera.com and provide:
- Your order number
- A brief description of the issue
- Clear photographs of the damaged product
- Photographs of the outer packaging where available
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.
11. MULTIPLE-PACKAGE ORDERS
In some cases, an order containing multiple products may be shipped in more than one package.
Packages may arrive separately and may have different tracking numbers.
You will not be charged additional standard shipping fees if an order is divided into multiple shipments.
12. CONTACT US
If you have questions about shipping or delivery, please contact:
Talymera
Website: https://talymera.com
Email: postmaster@talymera.com